Acting Chief Executive Officer of the International Bank Liberia Limited (IBLL), Jacqueline Williams N’Tow, has underscored the need for the banking sector to prioritize integrity to strengthen the banking system in Liberia. She stated that integrity, honesty, customer service and commitment are essential qualities of the banking sector.
N’Tow made the assertion over the weekend during the closing exercise of the 2023 level II cycle and 2024 level I cycle, organized by the Banking Institute of Liberia, with more than 80 participants from Access Bank, International Bank, Afriland Bank and GT Bank in attendance. It was held at the University of Liberia (UL) Auditorium, Capitol Hill.
“The banking industry is ever evolving and plays a critical role in our economy; therefore, it is essential that you stay current with industry trends and regulations to best serve your client and community,” she stated.
She challenged the bankers to keep in mind that every decision made, interaction and task should reflect the positive image of the bankers and the institutions represented. “As you move forward in your careers, be open to new challenges, opportunities and innovations in the ever-evolving banking landscape; embrace change, adapt to new technologies and never stop expanding your knowledge and skills.
“Remember that learning is a life-long journey, and your education does not end with graduation. Seek out opportunities for professional development, and never stop pushing yourself to grow and evolve as a professional,” she added.
N’Tow emphasized that, beyond technical expertise, bankers should not lose sight of the human aspect of banking, noting that banking is not just about numbers and transactions, but also building relationships, fostering trust and making a positive difference in the world.
She asserted that behind every transaction, deal, number on a balance sheet, there are real needs and aspirations. She cited that bankers should treat their clients with empathy, respect and integrity.
N’Tow noted that building relationships on trust and transparency will always be the greatest measure of success in the banking sector and not the size of the portfolio, bank or employees. “Success in the banking sector is also measured by the positive impact you make on the lives of those you serve,” she observed.